Warranty

Two Year Limited Manufacturer’s Warranty

AutoDoorSlide warrants their product to the original retail purchaser to be free of material and/or workmanship defects for a period of two years after the date of original retail purchase. Proof of the original purchase and a Return Merchandise Authorization number is required to obtain a remedy under this limited warranty and the product must be returned to an Autoslide service center at your expense. The Autoslide service centers for the USA are located in Arizona and Florida.

During the limited warranty period, Autodoorslide or its authorized service representative will repair or replace at Autodoorslide option, without charge, a materially defective product. We may use new or refurbished replacement parts. If we replace the product, it may be with a new or refurbished product of same or similar design. Autodoorslide may keep any removed or defective parts, and/or replaced product. The repaired or replaced product is warranted for the remainder of the original warranty or 90 days, whichever is greater. Repair or replacement of this product at Autodoorslide option is your exclusive remedy.

This limited warranty only applies to products purchased, used and serviced in the United States.

What Is NOT Covered Under This Limited Warranty

Normal wear and tear or cosmetic damage.
· Damage due to accidents, misuse, physical force, improper installation or operation, mishandling, neglect, fire, heat, water, humidity, liquids, insect infestation, or other intrusion.
· Damage caused by use of non Autodoorslide accessories or misapplication.
· Products whose serial numbers have been removed, altered or rendered illegible.
· Batteries.
· Products used for business, commercial or institutional purposes.
· Damage caused by acts of nature such as, but not limited to, lightning damage.
· Products returned without valid proof of purchase or proper Return Merchandise Authorisation (RMA) number.

How To Obtain Technical Support and Warranty Service

Call our USA toll-free number at 813-800-DOOR or email us at info@autodoorslide.com to leave your contact details for a customer service representative. Please leave your name, US state/territory location you are calling from, contact number and email address for a technical support specialist to return your call within 24 hours.Between the hours of 8 am and 4:30 pm EST, you can chat with one of our live customer service agents online. 

Most of our technical support specialists are located in NSW Australia, so it is essential to inform us of the US state from which you are calling from in order for us to calculate time difference and return your call at an appropriate time. An email address, if available, is also preferred in order for us to follow-up should we be unable to contact you by phone. Should the technical support specialist determine that it is necessary to return the product to our authorized service center, a RMA number will be issued along with the service center's return address.

Alternative please email us at info@autodoorslide.com with product purchase information and a brief outline of the technical issue.