FAQs

Many of our systems are commercial grade with heavy parts. It is best that we professionally install each system with precision.

Absolutely! Our qualified installers are in your area.

Yes, our systems are powered by a low voltage. Our automatic systems are not powered by solar as of yet. Stay tuned as this is our next big item.

All products are designed to be weather-proof. Standing inside the house looking at the sliding door, if the sliding panel slides open and covers over the fixed panel, that means your door is fitted from the inside and the system will need to be fitted inside. Still standing inside of house, if the sliding panel slides behind the fixed panel, then the specific side must be fitted on the outside of the house.

If there is a main power failure the sliding door reverts back to a manual sliding door. The door can still open and close manually with ease.

No. It will attempt to open the door 3 times but will quickly revert back to close if it is unable to open. No damage or harm to the system or personnel. We are not responsible for any injuries.

No. This is also described as a Power Assist or Pull Assist which is a built-in safety function/feature. Where a gentle pull of the door handle will activate a full open.

The average door requires less than 60 minutes of installation time. As all doors are not the same, some doors may require a longer period for installation.

Yes. The system can now be purchased with an electric dynamic locking motor. While the unit is in Normal Mode or Pet Mode, it will remain locked when the door is closed. When the door is activated using one of the feature activation devices, the door or window will disengage the lock inside the motor and the door will open. Once the door closes back, it will reengage the lock, providing a now secure sliding door.

Yes, our unit works with any 24 volt electronic with both fail-safe and fail-secure electronic locks. Please email us if you are unsure which unit version you have. We only supply the additional 2-core cable to wire an electronic lock back to the system. We do not supply the locks and do not assume any liability whatsoever for the use of any external electronic locking system with the unit system. Please consult your nearest licensed locksmith or home automation expert.

Our units can handle doors where the sliding panel is up to 200 lbs. However, it must be friction free and free-running. The unit can handle up to 12 lbs. of drag force. You can measure drag force using a fish scale or luggage scale.

Note: Weather seals and brush affect the overall weight / pull friction force of door.

We have units that fit this application. Reach out to us for options and discounts.

2 years limited manufacturer’s warranty. Also available is our extension-warranty which enables the owner an additional 3 years of service and parts warranty.

Yes. For information on our return policies, please reach out to us directly.

Yes. The Automatic Door System has a built in multi-channel receiver. Remote controls can easily be programmed to the system. Up to 15 remotes can be used on one working unit.

Standard length of racks supplied is 1 meter (39.37 inches) and you will achieve a maximum opening width of 37.79 inch (960 mm ). However, you may add extension racks, which are sold separately, for wider doors.

Yes, by simply turning the isolation switch off and then back on, place foot behind door to where you want it to stop opening and the door will automatically program itself to the new size opening.

The units come in either white or black, but it can be repainted by the purchaser with ease.

The unit comes with built-in safety reverse feature. If the door comes in contact with someone, or any object, the door will automatically reverse to the opposite direction.

Each system varies but on average it measures 19.29 in. long 2.76 in. high and 2.56 in. wide.

Yes, by pressing the mode button to Hold Open Mode. A blue light will be displayed.

You can program it to open the door to a width that suits the size of your pet. Once programmed, you have the option of leaving the unit in pet mode, which will only open the door to the pre-programmed width you have set.

The door will automatically open and then time out and close automatically.

Our system will disengage the motor drive and allow the user to operate the door in manual operation. All settings will still be stored in memory.

This mode will permanently leave the door in the open position.

The basic kit comes with two wireless wall-mounted push buttons, but additional products and sensors can be purchased, such as infrared sensors, pressure mats, remote controls, and pet sensors.

Unfortunately not. The remote control system is an advanced transmitter and receiver system with a different electronic code to that of an existing garage door.

Yes, by changing the motor and main drive system using a 3mm Allen Key supplied in the kit. Please watch our Re-Handing Video under our Video section.

It can be fitted to either top or bottom fixings, depending on the owners decision.

Yes. As long as the door is lighter than 200 lbs. and friction free. However, the maximum width of the opening will still be 35.43 inches unless additional racks are purchased. Please email us using the online inquiry form if you require additional racks for a wider opening.

It can be fitted to most free running doors, including doors leading to pool entries. However, the user must check with the local council or authorized parties to see if their policy allows our units to be used in this application.

Using a small flat head screwdriver, slowly turn the adjuster screw (white and blue knob) on the side of the sensor to lengthen the infrared beam. Test operation by waving your hand in front of the transceiver. Adjust the transceiver orientation and sensitivity to suit before replacing cover.

If that is the total width of the doors measured from one end of fixed panel to end of sliding panel, it means each panel is only 35.43 in. so the unit should work if your door is under 200 lbs. and friction free. If each panel measures 70 inches wide making the total width of the sliding doors 140 inches wide, you will need to check if the sliding panel is heavier than 200 lbs.

  • Check that the drive system cog (pinion) is properly aligned with the rack teeth. (Check that there is not too big a gap between cog and teeth as otherwise misalignment can happen during learning/setup stage. Re-align and re-install.
  • If infrared sensors were programmed into the system, check that the sensors are not in direct sunlight which could trigger the sensors to activate opening the door.
  • Check that all DIP switches are in the correct positions especially DIP switch 5 and 6 for the type of door you’re using (Patio – heavy door, Screen – light door).
  • Check that there is no debris or obstruction on the sliding door tracks causing the system to perform a safety reverse.

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